Riich Me is the social contribution platform, established to empower the M-SMEs and especially the micro-business by digitalizing and transforming the micro business or family business into the Digital World and eCommerce, to double sales revenue and improve people living standards.

We are strongly recommended you upgrade your membership via ABA Pay or KH-QR pay for non-ABA users. Riich also provides optional payment methods via Visa or Master Card.

To edit your profile information, you need to log in to your account with your username and password.

1. Click on the "Profile picture".

2. Click on "Edit Profile"

3. Fill up or edit the information for your profile

4. Click on "Save Changes"

First, you need to log in to your account. At the left top menu:

1. Click on Ξ 

2. Click "Upgrade Now"

3. Select the business package

4. Select payment method

5. Next and follow the instruction to complete your payment.

If you have lost or forgotten your password, please follow the below steps: 

1. Click on "Forgot Password" below the "Sign in" button.
2. Fill up your email address​ or Phone number.
3. Click "Submit"
4. Last step: Check the OTP code sent to your phone number or Login to your email address for the "Validation code".
5. Verify the CODE.
   
6. Set your new password

To keep your account safe, we encourage you to change the password of your account at least every six months or when you suspected that someone is using your account. Please follow the below steps to keep your password up to date:

On top of the right-hand side click on "Your profile picture"

1. Click on "Edit Profile".
2. Click on "Change Password"
3. Enter your "Old Password"
4. Entry your "New Password" and Confirm "New Password".
5. Click "Change Password" in order to save it.

MePay - is Riich internal e-wallet that allows the Riich's members to receive, sales commission, bonuses, or credits, and Riich's members can use the credit in their MePay wallet to buy products at any store in our community.

Don't worry, security is our main concern. To pay with MePay is secured and you will need to verify OTP for each time of the transaction to keep your account secure.

You can send credit to your friends and family around the world for free of charge, make sure you have verified your wallet before sending it.

1. Click on the "MePay" wallet or My wallet on the left-hand side menu.
2. On the left-hand side, "Send Credits."
3. Enter the name (You can send credit to many people at the same time).
4. Enter an "Amount"
5. Click "Send."

You can withdraw credit directly to your local bank account.

1. Click on the "MePAY" wallet or My eWallet on the left-hand side menu.
2. On the left-hand side, "Request Withdrawal."
3. Enter an "Amount"
4. If you do not add a bank account yet, you need to add it first before requesting Withdrawal.

To add/link your bank account to the wallet:

1. Click on "My Wallet"
2. On the wallet click on "(+) Add Bank."
3. Fill up your bank information such as; Bank full name, Bank address, Account Name, and Account Number, and attached your bank statement, or passbook.
4. Choosing an account type such as; Saving or Current.
5. Click "Save"

It depends on the bank. Usually, it takes 3-5 business days to get the payment after request withdrawal.

For an Individual account, the minimum amount to request withdrawal must be $50, and for Business Accounts must be $100.

You can earn up to 25% commission from our refers & earns program.

1. Login to your profile.
2. Click ≡ on the left-hand side.
3. Click on Refers & Earns.
4. Share your referral code with your friends.

Riich Me was established to empower the M-SMEs, and now it's time that everyone can go eCommerce. To sell with Riich Platform or to Create your eCommerce store, please follow the below instruction:

1. Login to your profile.
2. Click ≡ on the left-hand side.
3. Click on Become Seller.
4. Choose your Business Package.
5. Select Payement mothod, ABA Pay.
6. Proceed with your Payment.

You can list unlimited products on Riich marketplaces; please follow the below steps:

1. Log into your account
2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
3. Click on Create a new product
4. Fill up your product information such as product code, product name, product type, category, producer, and price.
5. Click "Save"

You can easily send the coupon to your customers from Riich platform, and you can select the number of customers that you want to send the coupon, to sent coupon please follow the below steps:

1. Log into your account
2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
3. Click on Seller Dashboard
   
4. Click on "Marketing"
5. Click on "Create a new coupon."
6. Enter "Coupon code" (You can create any of your coupon codes. e.g., HNY20OFF
7. Fill up the Description
8. Select the products that you want to apply the "Coupon."
9. In the Discount type "Cart Discount" or "Card % Discount."
10. Enter "Coupon Amount,"e.g., 30 for 30% OFF.
11. Select Coupon Expiry date
12. Enter the Usage limit per coupon. e.g., 1-time use, or 2-time use, leave it or enter (0) for unlimited use.
13. Click on [V] Active and Click "Apply" and "Save"

To edit your store information:

1. Log into your account
2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
3. Click on Setting
4. Click on General
5. Click on Edit
6. Update your store information.
7. Click "Save"

The store name represented your business name, so you can always select a store name base on your business name, you can change it. Anyway, we strongly recommend you NOT to change your store name, because when the store name is changed, the EPOS-QR will be changed also.

If it is necessary to change the store name, you can follow the below steps:

1. Log into your account
2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
3. Click on Setting
4. Click on General
5. Click on Edit
6. Update your store information.
7. Click "Save"

If your products have multi colors and sizes, you can create attributes for your product:

1. Go to "Seller Dashboard"
2. Go to Catalog and click on "Attributes."
3. Click on "Create new attribute." e.g. iPhone8- colors
4. Create a new attribute name and click "Save."
5. Go to  "Manage Attribute"
6. Select your attribute and click on "Sub."
7. Click on "Action" and select "Add new"
8. Create a new sub-attribute. e.g., iPhone - Black color.
9. then click "Save." 

Follow the steps [6], [7], [8] to add sub-attributes for other colors. 

***If your product has different sizes, you can follow the steps [1] - to [8] to create attributes for your product sizes.

How to add "Attributes" for your products.

For new product listing, on the new product creation page:

1. Click on "Attributes"
2. Click "Add Attributes" and select "Add."
3. Select "Attributes" that you want to add to your product.
4. Click Select and then click "Save."

To create new attributes for your existing products.

1. Go to "My store" and click on "Manage products."
2. Click on the "Edit" button
3. Follow the same steps [9], [10], [11], [12] above.

Customer relationship management is vital for every successful business, with Riich, you can manage your customers, maintain your customers' service, and communicate directly with your customers.

Mass message - allow you to send your message to many customers at the same time.

Send coupon code - this allows you to send the "Coupon code" to your customers, or you can select any customers to offer the coupon code.

1. Go to "Seller Dashboard" and
2. choose "Customers."
3. Select customers: You can edit or add new customers.

You can manage orders and sales transactions easily with Riich's powerful platform.

1. Log into your account
2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
3. Go to "My Sales"
4. Click on "eCommerce Orders" Or "Internal Order Management" that you want to manage.

Make sure before you create a new Inventory, you need to enable "Inventory" first.

1. Login to your profile.
2. Click ≡ on the left-hand side
3. Click on Internal Inventory.
4. Click "All Inventory"

From there you can manage inventory adding or review Inventory History.

1. Log in to your account.
2. Click on ≡ the menu on the left-hand side or click on the "Store icon" in the upper right corner.
3. Click on "Stock" and click on […]
4. Select "History" History "History"

1. Log into your account
2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
3. Click on "Catalog" and Click Manage Products.
4. Select any product that you want to edit.
5. Click on [...]
6. Click "Edit"

1. Log in to your account.
2. Click on ≡ the menu on the left-hand side or click on the "Store icon" in the upper right corner.
3. Click on Outlet/Branches.
4. Click Add New Outlet/Branch.
   
5. Follow the instruction to create your new Branch.
   

1. Log in to your account.
2. Click on ≡ the menu on the left-hand side or click on the "Store icon" in the upper right corner.
3. Click on Setting.
4. Click on Users Management.
   
5. You can Add or Edit the user's permission here.