I want to offer free shipping for customers, do I need to create a shipping zone?

Riich’s marketplaces is the dominant platform established to support to the small and medium businesses to trip their sales revenue in the most competitive business environment. We understand that small and medium businesses spend a lot of money on social network marketing with fewer results. Riich marketplaces and affiliate program allow every small and medium business to list their product and submit into the marketplaces for FREE and only paying the commission fee to Riich affiliate partners or reseller when product is SOLD.

You don’t need to worry about sales anymore, all that you need to do is list products, submit to an affiliate program, tracking the sales activities, and arrange for delivery. No advertising fee, however, if you want to make your products standing from the crowd, upgrade into Business Account.

You can create your e-commerce store and promote to any countries you want, however, please be carefully check with the suppliers when you select the products to ensure that suppliers can ship the items into your market destinations.

We understand that people in many countries are not familiar with online payment yet, in the payment section, you can use any credit cards (this included your credit card) and make sure you fill up the right information in the shipping address.

To listing the products or submit the product into Riich Marketplaces, you need to create your store. Please follow the below steps:

[1]. Log into your account.

[2]. Click on "My store" at the left-hand side menu below your profile picture.

[3]. Click on "Create a new store."

[4]. Fill up your store information and click on "Save."

You can list unlimited products into Riich marketplaces; please follow the below steps:

[1]. Log into your account

[2]. Click on [Marketplaces] at the top right-hand side menu or and the left-hand side menu.

[3]. Click on Create a new product

[4]. Fill up your product information such as, product code, product name, product type, category, producer, price, click on submit product to affiliates or automated system, add the discount price, fill up brief information and product description.

[5]. Click Apply

How to add the images to product

You can add many images of your product

[1]. Click on tape [image]

[2]. Drag and drop or click to upload the images photos

[3]. Click "Apply"

How to insert video into your product?

[1]. Click on [Video] tape

[2]. Click on "Upload Video]

[3]. Click "Apply"

Others

[1]. Out of stock -- for out of stock status

[2]. Allow share

[3]. Allow discussion

[4]. Allow review

[5]. Warranty period

[6]. Product weight.

Attribute

You can create multiple attributes for your product, like size, color, etc. These attributes will be visible to buyers on the product details page. For each attribute, you can specify the price increment/decrement from the base price of the product.

With Riich - You can own your online business or e-commerce business without having a product.

1. Sign in to your account

2. Go to marketplaces or Click on Affiliate products

3. Browse the products that you want to re-sell

4. Click to view product detail.

5. Click on "Get Affiliate"

***This feature is only available for Premium Member, if you are not yet a Premium, please make sure you upgrade your membership level first. However, if you already upgrade your member to Premium Member, then the system will ask to create "Your store" to add the product to the store, and it is mandatory to have a store.

6. Click "Get Now"

You can manage your product in "my store" and click on "Manage products."

If you want to remove or cancel any affiliate product, you can follow steps:

1]. Go, "my store."

2]. Click on "My Affiliate Products"

3]. Select the product that you want to remove.

[4]. Click on "Remove Affiliate Button"

You can easily send the coupon to your customers from Riich platform, and you can select the number of customers that you want to send the coupon, to sent coupon please follow below steps:

1]. Log in to your account

2]. Go to "My store."

3]. Click on "Manage Coupon"

4]. Click on "Create a new coupon."

5]. Enter "Coupon code" (You can create any of your coupon code. e.g., HNY20OFF

6]. Fill up the Description

7]. Select the products that you want to apply the "Coupon."

8]. In the Discount type "Cart Discount" or "Card % Discount."

9]. Enter "Coupon Amount,"e.g., 30 for 30% OFF.

10]. Select Coupon Expiry date

11]. Enter "Usage limit per coupon. e.g., 1-time use, or 2-time use, leave it or enter (0) for unlimited use.

12]. Tick on [V] Active and Click "Apply" and "Save"

To send the coupon to your customers, you can click on "Customers."

13]. Select the customers that you want to send "Coupon," at this part, you can select numbers of customers as what you want.

14]. Click on "Action" button

15]. Click on "Send Coupon"

16]. Write any message for the coupon

17]. Click "Send"

If you are the reseller or product affiliate partner, you don't have the right to edit the product information or add up the price. Your commission is already added up by the product owner with a specific amount as you have seen during you click "Get Affiliate" as the selling commission will be pop up when you put the mouse over.

So you don't need to worry about product delivery, inventory. All you need to do is "Promoting" you store and improve your client base.

To edit your store information:

[1]. Click on "My store" at your left-hand side menu home page below your profile information.

[2]. Click on "Edit" at the top right-hand side of seller information?

[3]. After the edit, Click save.

The store name represented about your business name, so you can always select a store name base on your business name, you can change it. Anyway, we strongly recommend you NOT to change your store name.

If it is necessary to change the store name, you can follow the below steps:

[1]. Click on "My store" at your left-hand side menu home page below your profile information.

[2]. Click on "Edit" at the top right-hand side of seller information?

[3]. After the edit, Click save.

If your products having multi colors and sizes, you can create attributes for your product:

[1]. Go to "My store" and click on "Attributes."

[2]. Click on "Create new attribute." e.g. iPhone8- colors

[3]. Create a new attribute name and click "Save."

[4]. Go to  "Manage Attribute"

[5]. Select your attribute and click on "Sub."

[6]. Click on "Action" and select "Add new"

[7]. Create a new sub-attribute. e.g., iPhone - Black color.

[8]. then click "Save." 

Follow the steps [6], [7], [8] to add sub-attributes for other colors. 

***If your product has different sizes, you can follow the steps [1] - to [8] to create attributes for your product sizes.

How to add "Attributes" for your products.

For new product listing, in new product creation page:

[9]. Click on "Attributes"

[10]. Click "Add Attributes" and select "Add."

[11]. Select "Attributes" that you want to add to your product.

[12]. Click Select and then click "Save."

To create new attributes to your existing products.

[1]. Go to "My store" and click on "Manage products."

[2]. Click on "Edit" button

[3]. Follow the same steps [9], [10], [11], [12] above.

You can manage and set up the shipping fee base on shipping zones for your customers.

CREATE NEW SHIPPING ZONE

[1]. Go to "My store" and click on "Shipping" then select "Create shipping zone."

[2]. Create the name of your " New shipping zone." e.g., Flate rate shipping zone

[3]. Click "Add" to add a select country for your shipping zone.

[4]. Click "Enable" all the select country and Click "Save."

NEXT STEPS

[5]. Click on "Manage shippings."

[6]. Select the shipping type, e.g., Free shipping, per item shipping rate, pick up from store, flat shipping rate or weight based shipping.

[7]. Click the "Edit" button.

[8]. Click "Add" and select your shipping zone

[9]. Add the price for your shipping fee and click "Enable."

[10]. Click "Save."

You can manage and edit your shipping zone by the below steps:

[1]. Go to my store

[2]. Click on "Shipping" and select "Manage shippings."

[3]. Click the "Edit" button

[4]. Click "Save"

Customer relationship management is vital for every successful business, with Riich, you can manage your customers, maintain your customers' service, and communicate directly with your customers.

Mass message - allow you to send your message to many customers at the same time.

Send coupon code - allow you to send the "Coupon code" for your customers, or you can select any customers to offer the coupon code.

[1]. Go to "My store" and choose "Customers."

[2]. Select customers

[3]. Click on the "Action" button and select "Send message" or "Send promo coupon."

Promo coupon - is a promotional coupon or discount coupon that you want to offer to your customers. However, you need to create a coupon code first before sending it. 

You can always build a good relationship with your customers to maintain returned sales and send promo coupons to your customers in every occasional activity. 

[1]. Go to "My store."

[2]. Click on "Coupon" and select "Create a coupon."

[3]. Create your new "Promo coupon code." e.g., HNY30OFF - stand for Happy New Year  - 30 OFF.

[4]. Fill up a coupon "Description." e.g., any text that you want to send to your customers.

[5]. Select the "Products" that you offered for the promo coupon.

[6]. Select "Discount type", we recommended "Card % Discount".

[7]. Enter the amount of discount. e.g., 30

[8]. Select the expiry date

[9]. Enter "Usage limit per coupon. e.g., 1. Leave it blank or 0 for unlimited. However, we recommended you to enter "1" for one-time use only.

[10]. Click on "Active"

[11]. Click on "Save."

[1]. Go to "my store."

[2]. Click on "Coupons" and select "Manage coupon."

[3]. You can "Edit" or "delete" your promo coupon by clicking on the "Edit" or "Delete" button at the right-hand side of the coupon name.

You can manage orders and sales transactions easily with Riich's powerful platform.

[1]. Go to "My store."

[2]. Click on "Orders"

You need to update the status of the orders immediately after receiving the order from your customers.

[3]. At the status menu - select the status of the order (Order submitted, the payment received, packed, product dispatched, shipped out, delivered, or canceled).

[4]. Click "OK"

***We recommended you to keep update the status of your order so that your customers can track their order details.

It is imperative to update the tracking number immediately after receiving the order from your customers so that your customers can keep tracking their orders detail.

[1]. Go to "My store."

[2]. Click on "Orders" and select "Manage orders."

[3]. Select an order that you want to update the tracking number

[4]. Click on "Edit" at the right-hand side

[5]. Fill up "Tracking number," "Tracking Website."

[6]. Click "Save"

Make sure before you create a new Inventory, you need to enable "Inventory" first.

For new product creation:

[1]. Click "Inventory"

[2]. Click "Allow Inventory"

[3]. Select "Continue Selling"

[4]. Click "Save"

To enable Inventory for existing products:

[1]. Go to "My store."

[2]. Click "Manage Products"

[3]. Below inventory menu - Click to "Enable" inventory.

To create a new Inventory

[1]. Click on "Inventories" and select "Create Attribute Inventory."

[2]. Choose the product and add "Quantity."

[3]. Click "Save.