Frequently Asked questions

• Who is Riich? control_point

  Riich developed by the Riich Me Pte Lt, the Cambodian start-up company, based in Singapore. It is well-known as the Social E-Commerce Network that was built and dedicated for the betterment, Riich provides a Digital & E-Commerce Solutions, trade & wholesales solutions for the M-SMEs. This unique platform was integrated the Social Network and E-Commerce by giving opportunities for its users to earn from the Earning & Loyalty Program (ELP) and the opportunity to be a Netpreneur. If you are looking for additional or passive income, then Riich is the right place.

   

  Providing New Experiences to the Next Level

  To share our desire to change the way people think and act on social media and digital

  solutions – by adding e-commerce functions to help our members to earn money

  and build up passive income streams. We do this by facilitating large organizations to operate more effectively and efficiently with our proposed digital systems and services.

   

  To the Micro-Businesses – The individual who wants to own an e-commerce business without having a product. The Micro-Business member can own an e-commerce store and add thousands of products to the individual stores to resell and earn PASSIVE income.

  To Small & Medium Businesses- Riich Me provides an e-commerce platform that integrates sales management system (SMS), customers’ relationship management (CRM), inventory management (IM). Riich Me allows SMEs to digitize their traditional business, triple sales revenues with sales automated system and increase returned sales.

   

  For Enterprise/Large Organizations - Riich Me simplifies the way organizations can operate on a daily/weekly/monthly/yearly basis through our diversified services, such as website and mobile app development, database, sales and enterprise resource management.

   

  Riich Me plays an active role in Industry 4.0, integrating Business, E-commerce networks, empowered with personalized sales management and digitalizing systems.

   

  If you have any inquiries, please feel free to email us at info@riich.me. 

   

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• How to earn with Riich? control_point

  You can earn multiple incomes stream from Riich Marketplace and its affiliate program without having your products; you can create your ecommerce store with just a few clicks, browse your favorite products, add the product into your store, promote your store and earn passive income.

   

  This powerful platform allows you to manage your store with your smartphone, manage your products, manage your sales agent (affiliate partners), manage the clients, keep track with your customers and sending promotion code with just a few clicks.

   

  You can earn and withdraw your credit easily via the RiichPAY wallet and transfer any bank account or Paypal ID.

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• How to triple the sales income with Riich? control_point

  Riich’s marketplaces is the dominant platform established to support to the small and medium businesses to trip their sales revenue in the most competitive business environment. We understand that small and medium businesses spend a lot of money on social network marketing with less results. Riich marketplaces and affiliate program allow every small and medium business to list their product and submit into the marketplaces for FREE, and only paying the commission fee to Riich affiliate partners or reseller when product is SOLD.

  You don’t need to worry about sales anymore, all that you need to do is list products, submit to an affiliate program, tracking the sales activities, and arrange for delivery. No advertising fee, however, if you want to make your products standing from the crowd, upgrade into Business Account.

   

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• Why do I need to verify the wallet before request withdraw? control_point

  It is a mandatory requirement to verify the wallet before request withdraw if you don’t verify your wallet you will not be able to request.

  To verify the wallet, you can link your credit card or Paypal account.

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• Can I promote my online store to other countries? control_point

  You can create your e-commerce store and promote to any countries you want, however, please be carefully check with the suppliers when you select the products to ensure that suppliers can ship the items into your market destinations.

   

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• What’s the payment term accepted by Riich? control_point

  We accept credit card, VISA, Master Card, AMEX, and Paypal for payment; for withdrawal, you can request via bank transfer or Paypal account with some transaction fee to be applied.

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• I am a reseller or affiliate partner; most of my clients did not work with online payment; they prefer COD. Can I make an order on behalf of my clients? control_point

  We understand that people in many countries are not familiar with online payment yet, in the payment section, you can use any credit cards (this included your credit card) and make sure you fill up the right information in the shipping address.

   

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• I want to cancel my premium or gold business sponsor subscription, can I receive a refund? control_point

  Unfortunately, we don’t offer a refund for the Micro or SME subscription.

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• How to create an account? control_point

  It is very simple and fun to create an account with Riich.

  Web Application:

  1. Visit website https://www.riich.me

  2. Click on "Sign up"

  3. Fill up your personal information such as full name, your email, your new password to login to Riich, sex, city, and country, [V] tick on "I have read and agree to the term of service.

  4. Click on "Sign up"

  ***You are also log in directly into the Riich account by using your Facebook and Google+ account. Just click on Facebook or Google+ button at below the Sign in button.

  For Mobile Apps (Android & iOS)

  If you are using a mobile app, please make sure you download the App from Play store or App store and follo below steps:

  2. Click on "Sign up"

  3. Fill up your personal information such as full name, your email, your new password to login to Riich, sex, city, and country, [V] tick on "I have read and agree to the term of service.

  4. Click on "Sign up"

  ***You are also log in directly into the Riich account by using your Facebook and Google+ account. Just click on Facebook or Google+ button at below the Sign in button.

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• What should I do if I have forgotten or lost my password? control_point

  If you have lost or forgot your password, please follow the below steps: 

  (1) click on "Forgot Password" below the "Sign in" button.

  (2) Fill up your email address and

  (3). Click "Submit"

  (4). Last step: Login to your email address for the "Reset password link."

  (5). Click on the reset password link

  (6). Set your new password

  (7). Back to the website or app, then login with your new password.

  ***Please check the spam mail or junks maile if you did not find an email to reset the password. If you still having an issue, please contact the support team.

   

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• How to edit my profile information? control_point

  To edit your profile information, you need to login to your account with your username and password.

  1. Click on the menu on top of the home page "Besides your name"

  2. Click on "Profile Information"

  3. Fill up or edit the information for your profile

  4. Click on "Save"

   

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• How to upload profile and background photos? control_point

  You can upload your profile photos and background by following the below steps:

  To edit your profile information, you need to login to your account with your username and password.

  1. Click on the menu on top of the home page "Besides your name"

  2. Click on "Change profile picture."

  3. Click on your profile picture, upload the image and

  4. Click on "Save"

  ***Please do the same things for background picture.

   

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• How to invite friends? control_point

  There are many ways that you can invite your friends to join Riich's network. Please login to your account.

  1. Click the top menu in the home right-hand side

  2. Click on "Friends Inviter"

  3. Click on any email providers that you want to invite, e.g., Gmail, Live Mail, Yahoo.

  4. You also can copy and paste the email address into "Add email addresses box" and click "Send."

  You can also send the invitation link to your content on Facebook and Twitter, or you also can upload and send the friend invitation via "Contact Inviter" by upload the CSV file and click submit.

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• How do I choose what I get notifications about on Riich? control_point

  You can't turn off notifications entirely, but you can choose what you're notified about and how you're notified.

   

  To choose what you get notifications about:

  [1]. Click  [∇] at the top-right corner and click on Profile Informations

  [2]. Click on "Notification System"

  [3]. Click to adjust how you get notifications and what you get notified about

  [4]. Click "Save"

   

   

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• Keeping Your Account Secure control_point

  Security is built into every Facebook product, and we offer several security features, such as login alerts and two-factor authentication, to help you add an extra layer of protection to your account. You can also review and update your security settings at any time. Learn more about what you can do to keep your account secure.

   

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• What can I do to keep my Riich account secure? control_point

  Here are a few things you can do to keep your account secure:

  
  

  Protect your password

  • Don't use your Riich password anywhere else online, and never share it with other people.
  • Your password should be hard to guess, so don't include your name or common words.
  • Learn more about creating a strong password.

  
  

  Never share your login information

  • Scammers may create fake websites that look like Riich and ask you to login with your email and password.
  • Always check the website's URL before you enter your login information. When in doubt, type www.riich.me into your browser to get to Riich official website.
  • Don't forward emails from Riich to other people, since they may have sensitive information about your account.
  • Learn more about avoiding phishing.

  
  

  Log out of Riich when you use a computer you share with other people

  
  

  Don't accept friend requests from people you don't know

  • Scammers may create fake accounts to friend people.
  • Becoming friends with scammers might allow them to spam your timeline, tag you in posts, and send you malicious messages.

  
  

  Watch out for malicious software

  • Malicious software can cause damage to a computer, server, or computer network.
  • Learn the signs of an infected computer or device and how to remove malicious software.
  • Keep your web browser up to date and remove suspicious applications or browser add-ons.

  
  

  Never click suspicious links, even if they appear to come from a friend or a company you know

  • Include the links on Riich (example: on posts) or in emails.
  • Keep in mind that Riich will never ask you for your password in an email.
  • If you see a suspicious link on Riich, report it.

  
  

   

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• Where can I find my Riich settings? control_point

  To find your settings:

  1. Click [∇]  in the top right of any Riich page.
  2. Click Settings, then click on the setting you'd like to update from the options in the left sidebar.

  Settings include:

  Profile Information - edit the information like your full name, email address, birthday, gender, username (e.g. https://www.riich.me/yourname, country, city and your privacy.

  
  Settings Notification System- edit what do you want to notify.
  Change Password - Edit or change the new password of your account.

  Email Email notification settings - Edit if you what do you want to notify you via your email address.
  Subscription Management - Update your subscription package
  Activity log - Review all the activities that happens related to your Riich account.
  Relationships - Edit your relationship status.

   

   

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• How to create a new store? control_point

  To listing the products or submit the product into Riich Marketplaces, you need to create your store. Please follow the below steps:

  [1]. Log into your account.

  [2]. Click on "My store" at the left-hand side menu below your profile picture.

  [3]. Click on "Create a new store."

  [4]. Fill up your store information and click on "Save."

   

   

   

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• How to create a new product? control_point

  You can list unlimited products into Riich marketplaces; please follow the below steps:

  [1]. Log into your account

  [2]. Click on [Marketplaces] at the top right-hand side menu or and the left-hand side menu.

  [3]. Click on Create a new product

  [4]. Fill up your product information such as, product code, product name, product type, category, producer, price, click on submit product to affiliates or automated system, add the discount price, fill up brief information and product description.

  [5]. Click Apply

  How to add the images to product
  

  You can add many images of your product

  [1]. Click on tape [image]

  [2]. Drag and drop or click to upload the images photos

  [3]. Click "Apply"

   

  How to insert video into your product?

  [1]. Click on [Video] tape

  [2]. Click on "Upload Video]

  [3]. Click "Apply"

   

  Others

  [1]. Out of stock -- for out of stock status

  [2]. Allow share

  [3]. Allow discussion

  [4]. Allow review

  [5]. Warranty period

  [6]. Product weight.

   

  Attribute

  You can create multiple attributes for your product, like size, color, etc. These attributes will be visible to buyers on the product details page. For each attribute, you can specify the price increment/decrement from the base price of the product.

   

   

   

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• What is sale automated system? control_point

  Riich Automated Sales System - RASS is the automated sale system that design by Riich to support the small and medium business to triple sale revenue. The automated sale system is a unique feature for Gold Business Sponsor, to activate the sales automated system, please follow the below steps:

  [1]. Sign up to your account

  [2]. Make sure you upgrade your store/business into Gold Business Sponsor.

  [3]. Create your store if you don't have the store

  However, if you already have the store, you are merely creating your new product and submit your product to the affiliate program. 

  [4]. Go to your store and Click on manage product.

  [5]. In the product list, you can find an option to "Promote" product.

  [6]. Click on "Promote" and select the number of days that you want to promote and click submit.

   

   

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• What is RiichPAY? control_point

  The cashless payment platform that turns mobile in online banking that you can make payments easily with your smartphone without cash, you can use RiichPAY wallet for all online transactions in Riich Marketplaces, simple, fast and secured-payment platform whereby designed for the bold and genius.  

  Riich PAY is a peer-to-peer payment service developed by Riich that allows people to send and receive money from a smartphone, tablet, and computer at no cost.

  Riich is an all-in-one platform and a new model of business development that turns social media into e-commerce. All Riich’s members can build an e-commerce business or online store with a few clicks.

  Riich provides online social network service, marketplace, and affiliate marketing, online payment gateway (RiichPAY), travel and tour packages, and much more. It is the revolution of a social network that turned a smartphone into learning, earning, and sharing. All Riich members can create a store or business profiles for FREE and submit the list of their products and services into the Riich Affiliate program, a powerful sales platform supporting the small and medium businesses by triple their revenues.

  Riich also offers a Gold Business Sponsor service, which – among other benefits - aims to develop and promote products to stand out for the crowd and triple sales revenue.

  Riich – is a mobile services that users easily make payments straight away from their smartphones, and the service aims to expand its options and increase the convenience offered to users by holding a variety of promotions and upgrading its service to include more offline shops, Riich’s global users can send money to each other’s for mobile payment as a means of settlement.

   

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• Is it safe to pay via RiichPAY? control_point

  To use Riich PAY, users need to have a user’s profile with Riich and verify the wallet by linking up with credit card or Paypal account to receive or sending money and also when using payment and other money-transferring features.

  There are preventing the Riich PAY features from being used even if a Riich account is logged in to by a third party. To maximize its strengths as a mobile service, users will be required to verify their Riich account on their smartphones each time even when making payments on the PC site, making it impossible for an unauthorized third party to use the service fraudulently. Apple Touch ID verification is also used (iPhones only) to view the user’s password and even for smartphone verification when using the PC site, fingerprint logging in will also be applied all mobile applications.

  Riich also utilizes a monitoring system to detect and report accounts that are suspected of illicit activity and will work to ensure a safe and secure payment service for its users. RiichPAY will comply with the standards of EU’s financial institutions and the RiichPAY Global that will manage its service to ensure the financial security of all of its users.

   

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• Why do I need to verify my wallet? control_point

  Riich PAY is a peer-to-peer payment service developed by Riich that allows people to send and receive money from a smartphone, tablet, and computer at no cost.

  We want this community to be bold and genius, we don't go on the number, but we focus on value. RiichPAY wallet was established by us for the betterment, to avoid any scams or fraud; it is mandatory to verify your wallet.

  To verify the wallet:

  [1]. Log in to your profile

  [2]. At the left-hand side menu on top of the RiichPAY wallet, click on "Verify."

  [3]. Fill up the name that appeared in your "card."

  [4]. Fill up 16 digits of card numbers

  [5]. Fill up the "Expiry" date and click on "Confirm."

   

   

   

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• How to upgrade to Premium Membership? control_point

  Please click on "Upgrade" on the top menu, select on the "Premium" package.

  [1]. Select your payment option (e.g., Paypal, RiichPAY, Visa, or Master).

  [2]. Click on "Submit"

  [3]. After you confirm the payment, then Premium Membership will be activated immediately.

   

   

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• How to add (buy) credit for my wallet? control_point

  You can add money into your credit by using VISA, Master card, or bank transfer:

  [1]. Go to your RiichPAY wallet

  [2]. Click "Add Credit"

  [3]. Enter the amount of credit you want to add.

  [4]. Select your payment option (e.g., Paypal, VISA, Master, or Bank transfer).

  [5]. Follow the steps and confirm your payment.

  It will take 4-5 business days to add the credit to your wallet if you choose "Bank transfer."

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• How to create online or ecommerce store without Inventory? control_point

  With Riich - You can own your online business or e-commerce business without having a product.

  1. Sign in to your account

  2. Go to marketplaces or Click on Affiliate products

  3. Browse the products that you want to re-sell

  4. Click to view product detail.

  5. Click on "Get Affiliate"

  ***This feature is only available for Premium Member, if you are not yet a Premium, please make sure you upgrade your membership level first. However, if you already upgrade your member to Premium Member, then the system will ask to create "Your store" to add the product to the store, and it is mandatory to have a store.

  6. Click "Get Now"

  You can manage your product in "my store" and click on "Manage products."

   

   

   

   

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• How to remove our cancel my affiliate products? control_point

  If you want to remove or cancel any affiliate product, you can follow steps:

  1]. Go, "my store."

  2]. Click on "My Affiliate Products"

  3]. Select the product that you want to remove.

  [4]. Click on "Remove Affiliate Button"

   

   

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• How to create a new coupon for my client? control_point

  You can easily send the coupon to your customers from Riich platform, and you can select the number of customers that you want to send the coupon, to sent coupon please follow below steps:

  1]. Log in to your account

  2]. Go to "My store."

  3]. Click on "Manage Coupon"

  4]. Click on "Create a new coupon."

  5]. Enter "Coupon code" (You can create any of your coupon code. e.g., HNY20OFF

  6]. Fill up the Description

  7]. Select the products that you want to apply the "Coupon."

  8]. In the Discount type "Cart Discount" or "Card % Discount."

  9]. Enter "Coupon Amount,"e.g., 30 for 30% OFF.

  10]. Select Coupon Expiry date

  11]. Enter "Usage limit per coupon. e.g., 1-time use, or 2-time use, leave it or enter (0) for unlimited use.

  12]. Tick on [V] Active and Click "Apply" and "Save"

   

  To send the coupon to your customers, you can click on "Customers."

  13]. Select the customers that you want to send "Coupon," at this part, you can select numbers of customers as what you want.

  14]. Click on "Action" button

  15]. Click on "Send Coupon"

  16]. Write any message for the coupon

  17]. Click "Send"

   

   

   

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• What is Affiliate Products? control_point

  Affiliate Products are the products that Riich partners submitted into the marketplaces, and those products are available for "resell" and earn a commission. So if you interest to resell any product, you can visit "Affiliate Product," click view product detail and Click on "Get Affiliate" then the product will be automatically adding into your store.

  You will be asked to create a store if you don't have one.

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• What is my affiliate products? control_point

  My affiliate products are the products that get from other stores to resell it and earn sale commission, to review your affiliate products you can follow the below steps:

  1]. Login to your account

  2]. Click on "My Affiliate Product" on the left-hand side menu.

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• Can reseller edit the product price or product information? control_point

  If you are the reseller or product affiliate partner, you don't have the right to edit the product information or add up the price. Your commission is already added up by the product owner with a specific amount as you have seen during you click "Get Affiliate" as the selling commission will be pop up when you put the mouse over.

  So you don't need to worry about product delivery, inventory. All you need to do is "Promoting" you store and improve your client base.

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• How to create a new Poll? control_point

  The public-opinion survey in which either all members of a particular group or randomly chosen respondents from a sector of the population, are asked carefully designed questions to extract specific information.

  To increase a new poll, please log in to your account.

  [1]. The clock on "Polls."

  [2]. Create new POll

  [3]. Fill up Poll's title, answers

  [4]. Choose a Poll category (Choose default category)

  [5]. Tick [V] if you allow users to select more than one answer, otherwise leave it blank for only one.

  [6]. Adding thumbnail photo

  [7]. Select your privacy setting. e.g. Everyone, Friends ..etc

  [8]. Adding tag about your poll e.g. #Information technology trend

  [9]. Tick on - Allow to voters to add a new answer, if not then leave it blank.

  [10]. Select show on feed

  [11]. Click "Save"

   

   

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• How to add new question? control_point

  Questions- is a feature developed by Riich that allows users to discuss, question all related issues in daily life, to bring the world for more closer and unity.

  To create a new question:

  [1]. Go to the new feed or check the left-hand side menu and click "Questions" below Polls.

  [2]. Click on "Create a new question."

  [3]. Fill up your title, description

  [4]. Add photos to your questions (You can add multi images]

  [5]. Add your "Thumbnail" picture

  [6]. Select Privacy (always select every one).

  (7). Fill up the tag.

  [8]. Click "Save"

   

   

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• How to create a new Quizz? control_point

  Quizz is a test of knowledge, especially as a competition between individuals or teams as a form of entertainment.

  To create a new Quizzz:

  [1]. Go to the new feed or check the left-hand side menu and click "Questions" below Polls.

  [2]. Click on "Create a new Quiz."

  [3]. Fill up your title, description

  [4]. Add photos to your questions (You can add multi images]

  [5]. Add your "Thumbnail" picture

  [6]. Select Privacy (always select every one).

  (7). Fill up the tag.

  [8]. Click "Save"

   

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• How to create a new event? control_point

  To create a new event:
  

  [1]. Go to the new feed or check the left-hand side menu and click "Events."

  [2]. Click on "Create a new event."

  [3]. Fill up your title, select category, location, address.

  [4]. Select event date

  [5]. Add event information

  [6]. Select event type as public

  [7]. Add photos to your questions (You can add multi images]

  [8]. Click "Save"

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• How to edit or delete event? control_point

  To edit or delete an event:

  [1]. In the home page, click on "events" at the left-hand side menu.

  [2]. Then you will see a list of your events.

  [3]. Select an event that you want to edit or delete, at the right-hand side of the topic's title click on [Ξ].

  [4]. Select (Edit or delete).

   

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• How to create a new property? control_point

  To create a new property:

  [1]. Click on properties at the home page's left-hand side menu.

  [2]. Click on post new property.

  [3]. Select your listing package; we strongly recommend you to choose "Silver Package."

  [4]. Select the property category

  [5]. Fill up title, description, price

  [6]. Select available date

  [7]. Fill up property location ***It is vital to fill in the correct location of the property.

  [8]. Add the "Thumbnail" picture

  [9]. Add property images (You can multi-image of your property).

  [10]. Select privacy "Everyone."

  [11]. Click "Save"

   

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• How to edit or delete my property? control_point

  To edit or delete property:

  [1]. At your home page, click on "Properties" at the left-hand side menu

  [2]. Click "My Properties"

  [3]. In the list of your properties click on [≡] at the top right-hand side of the property title.

  [4]. Click on Edit or Delete.

   

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• How do I edit my store information? control_point

  To edit your store information:

  [1]. Click on "My store" at your left-hand side menu home page below your profile information.

  [2]. Click on "Edit" at the top right-hand side of seller information?

  [3]. After the edit, Click save.

   

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• Can I change my store name? control_point

  The store name represented about your business name, so you can always select a store name base on your business name, you can change it. Anyway, we strongly recommend you NOT to change your store name.

  If it is necessary to change the store name, you can follow the below steps:

  [1]. Click on "My store" at your left-hand side menu home page below your profile information.

  [2]. Click on "Edit" at the top right-hand side of seller information?

  [3]. After the edit, Click save.

   

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• How to change a new password? control_point

  To keep your account safety, we encourage you to change the password of your account at least every six months or when you suspected that someone is using your account. Please follow below steps to keep your password up to date:

  [1]. On top of the right hand side home page, click on [∇] beside your name.

  [2]. Click on "Profile" information.

  [3]. Click on "Change Password"

  [4]. Enter your "Old Password"

  [5]. Entry your your "New Password" and Confirm "New Password".

  [6]. Click "Change Password" in order to save it.

   

   

   

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• How do I choose notification for my account? control_point

  [1]. On top of the right-hand side home page, click on [∇] beside your name.

  [2]. Click on "Profile" information.

  [3]. Click on "Notification System"

  [4]. Select what do you want to notify

  [5]. Click "Save changes".

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• How to add new attriubutes to your product? control_point

  If your products having multi colors and sizes, you can create attributes for your product:

  [1]. Go to "My store" and click on "Attributes."

  [2]. Click on "Create new attribute." e.g. iPhone8- colors

  [3]. Create a new attribute name and click "Save."

  [4]. Go to  "Manage Attribute"

  [5]. Select your attribute and click on "Sub."

  [6]. Click on "Action" and select "Add new"

  [7]. Create a new sub-attribute. e.g., iPhone - Black color.

  [8]. then click "Save." 

   

  Follow the steps [6], [7], [8] to add sub-attributes for other colors. 

  ***If your product has different sizes, you can follow the steps [1] - to [8] to create attributes for your product sizes.

   

  How to add "Attributes" for your products.

  For new product listing, in new product creation page:

  [9]. Click on "Attributes"

  [10]. Click "Add Attributes" and select "Add."

  [11]. Select "Attributes" that you want to add to your product.

  [12]. Click Select and then click "Save."

   

  To create new attributes to your existing products.

  [1]. Go to "My store" and click on "Manage products."

  [2]. Click on "Edit" button

  [3]. Follow the same steps [9], [10], [11], [12] above.

   

   

   

   

   

   

   

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• How to create shipping zone for my products? control_point

  You can manage and set up the shipping fee base on shipping zones for your customers.

  CREATE NEW SHIPPING ZONE

  [1]. Go to "My store" and click on "Shipping" then select "Create shipping zone."

  [2]. Create the name of your " New shipping zone." e.g., Flate rate shipping zone

  [3]. Click "Add" to add a select country for your shipping zone.

  [4]. Click "Enable" all the select country and Click "Save."

   

  NEXT STEPS

  [5]. Click on "Manage shippings."

  [6]. Select the shipping type, e.g., Free shipping, per item shipping rate, pick up from store, flat shipping rate or weight based shipping.

  [7]. Click the "Edit" button.

  [8]. Click "Add" and select your shipping zone

  [9]. Add the price for your shipping fee and click "Enable."

  [10]. Click "Save."

   

   

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• How to manage and edit my shipping zones? control_point

  You can manage and edit your shipping zone by the below steps:

  [1]. Go to my store

  [2]. Click on "Shipping" and select "Manage shippings."

  [3]. Click the "Edit" button

  [4]. Click "Save"

   

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• I want to offer free shipping for customers, do I need to create a shipping zone? control_point

  If you want to offer free shipping for your worldwide customers, you don't need to create a shipping zone, in the checkout page, the shipping fee will be showing as "0," and your customers don't need to pay for the shipping fee. 

  However, you can always manage your shipping zone.

  [1]. Go to "My store."

  [2]. Click on "Shipping" and select "Manage shippings."

   

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• How to manage my customers? control_point

  Customer relationship management is vital for every successful business, with Riich, you can manage your customers, maintain your customers' service, and communicate directly with your customers.

  Mass message - allow you to send your message to many customers at the same time.

  Send coupon code - allow you to send the "Coupon code" for your customers, or you can select any customers to offer the coupon code.

  [1]. Go to "My store" and choose "Customers."

  [2]. Select customers

  [3]. Click on the "Action" button and select "Send message" or "Send promo coupon."

  Promo coupon - is a promotional coupon or discount coupon that you want to offer to your customers. However, you need to create a coupon code first before sending it. 

   

   

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• How to create a new promo coupon for my customers? control_point

  You can always build a good relationship with your customers to maintain returned sales and send promo coupons to your customers in every occasional activity. 

  [1]. Go to "My store."

  [2]. Click on "Coupon" and select "Create a coupon."

  [3]. Create your new "Promo coupon code." e.g., HNY30OFF - stand for Happy New Year  - 30 OFF.

  [4]. Fill up a coupon "Description." e.g., any text that you want to send to your customers.

  [5]. Select the "Products" that you offered for the promo coupon.

  [6]. Select "Discount type", we recommended "Card % Discount".

  [7]. Enter the amount of discount. e.g., 30

  [8]. Select the expiry date

  [9]. Enter "Usage limit per coupon. e.g., 1. Leave it blank or 0 for unlimited. However, we recommended you to enter "1" for one-time use only.

  [10]. Click on "Active"

  [11]. Click on "Save."

   

   

   

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• How to manage or edit my promo coupon? control_point

  [1]. Go to "my store."

  [2]. Click on "Coupons" and select "Manage coupon."

  [3]. You can "Edit" or "delete" your promo coupon by clicking on the "Edit" or "Delete" button at the right-hand side of the coupon name.

   

   

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• How to manage orders? control_point

  You can manage orders and sales transactions easily with Riich's powerful platform.

  [1]. Go to "My store."

  [2]. Click on "Orders"

  You need to update the status of the orders immediately after receiving the order from your customers.

  [3]. At the status menu - select the status of the order (Order submitted, the payment received, packed, product dispatched, shipped out, delivered, or canceled).

  [4]. Click "OK"

  ***We recommended you to keep update the status of your order so that your customers can track their order details.

   

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• How to update the shipping tracking number for my customers? control_point

  It is imperative to update the tracking number immediately after receiving the order from your customers so that your customers can keep tracking their orders detail.

  [1]. Go to "My store."

  [2]. Click on "Orders" and select "Manage orders."

  [3]. Select an order that you want to update the tracking number

  [4]. Click on "Edit" at the right-hand side

  [5]. Fill up "Tracking number," "Tracking Website."

  [6]. Click "Save"

   

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• How to create product Inventory? control_point

  Make sure before you create a new Inventory, you need to enable "Inventory" first.

  For new product creation:

  [1]. Click "Inventory"

  [2]. Click "Allow Inventory"

  [3]. Select "Continue Selling"

  [4]. Click "Save"

  To enable Inventory for existing products:

  [1]. Go to "My store."

  [2]. Click "Manage Products"

  [3]. Below inventory menu - Click to "Enable" inventory.

  To create a new Inventory

  [1]. Click on "Inventories" and select "Create Attribute Inventory."

  [2]. Choose the product and add "Quantity."

  [3]. Click "Save.

   

   

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• How to review inventory histories? control_point

  [1]. Go to "My store."

  [2]. Click on "Inventories" and select "Inventory Histories."

  [3]. Select the product that you want to review. 

   

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• How to edit or update Inventory Quantity? control_point

  [1].Go to "My store."

  [2]. Click on "Inventories" and select "Manage Inventory."

  [3]. Select any product that you want to update "inventory quantity."

  [4]. Click "Save."

   

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• How do I review my sale transactions? control_point

  [1]. Go to "My store."

  [2]. Click on "Transactions."

  [3]. Then you can view all your sale transactions.

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• How do I review my re-seller or affiliate partners? control_point

  Affiliate Partners are the people who resell your products and earn for sale commission. This feature is only available for Gold Business to activate this service you need to upgrade to Gold Business. Click Here to upgrade.
  

  You can always manage your re-seller or affiliate partners and monitor their performance.

  [1]. Go to "My store."

  [2]. Click on "Affiliate Partners"

   

   

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• How do I share my store to others social network? control_point

  We offered a rich platform to support the small and medium size of businesses with a vision to transform the traditional business to digital. There are many ways that you can share your business with your friends.

  Go to "My store."

  1. Link share - You can copy the store's URL and share it with your friends.

  2. QR Code - The most popular and easy way to promote your store, you can print the store QR Code in your business card so that your friends and customers quickly can get connect to browse your products.

  3. Social shares - You can share your store directory to other social media such as; Facebook, WhatsApp, WeChat, Twitter, Tumblr, Line, Linkedin, Pinterest.

   

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• How to send money to my friends or family? Is it free of charge? control_point

  You can send credit to your friends and family around the world for free of charge, make sure you have verified your wallet before sending it.

  [1]. Click on the "RiichPAY" wallet or My RiichPAY wallet on the left-hand side menu.

  [2]. At the left-hand side, "Send Credits."

  [3]. Enter the name (You can send credit to many people at the same time).

  [4]. Enter an "Amount"

  [5]. Click "Send."

   

   

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• How to withdraw my credits? control_point

  You can withdraw credit directly to your local bank account or Paypal.

  [1]. Click on the "RiichPAY" wallet or My RiichPAY wallet on the left-hand side menu.

  [2]. At the left-hand side, "Request Withdrawal."

  [3]. Enter an "Amount"

  [4]. Enter your bank details such as full bank name, account name, account number, bank location, and Swift code. Please make sure to fill up the correct information.

  [5]. Click "Send."

   

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• Why the price of product in marketplace is different between FREE member & Premium? control_point

  The price for products in the marketplace is different between FREE and Premium Member, all Premium Members are entitled to a special price up to 50% OFF, and there are many more advantages for Premium Account, get yours now. Click here. 

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• How to view the status of my order and Airway Bill Number? control_point

  You can review your orders by the below steps:

  -Click on "My Order"

  -Click "View" to see your order details such as status of your order, billing and shipping information and Airway Bill of your order.

   

   

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• How to write "Review" about seller? control_point

  You can write a review of your seller about the service, delivery, and quality of products that you ordered, your contribution is so much crucial for other customers.

  -Click on "My Order"

  -Click "View" to see your order details such as status of your order, billing and shipping information and Airway Bill of your order.

  -Click the "Write Review" button under the status bar.

  -Click "Write Review" on the right-hand side of the seller's profile.

  -Click on the stars (*****). Five stars represent for excellence service and 1 star is dedicated that the seller offers poor service.

  -Add "Message" to the comment box

  -Add "Photo." e.g., Photo of product that you have bought.

  -Click "Submit"

   

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• How to submit a new business profile? control_point

  Step 1:

  -Click on "Businesses" at the left-hand side menu.

  -Click on "Add Business."

  Step 2:

  -Fill up business category

  -Business type

  -Fill up company name and number.

  -Write about the company

  Step 3:

  -Add company logo

  -Address, email, phone, fax, and website

  -Fill up company social network such as Facebook page, Twitter, Linkedin, Youtube channel, Instagram.

  Step 4:

  -Select business hours

  -Choose payment options

  -Click "Save"

   

   

   

   

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• How to edit or delete business information? control_point

  [1]. Click on "Businesses" at the left-hand side menu

  [2]. Click on "My businesses."

  [3]. Click [≡] at the top right-hand side of your business.

  [4]. Click "Edit" or "Delete."

  [5]. After finish, the edit, Click "Save."

   

   

   

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• How many sub-business that I can create? Is it unlimited? control_point

  Riich established to promote small and medium businesses to transform traditional businesses into the digital world. You can create "Unlimited" sub-business page into your business profile. 

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• How to promote or feature my businesses? control_point

  Business sponsor and feature is the most powerful platform that you can build your business brand awareness, make your businesses stand out from the crowd, get connect with your customers, and improve your customer relationship.

  You can sponsor or feature your business by the below steps:

  Step 1:

  [1]. Click on "Businesses" at the left-hand side menu or Click on"My businesses" at your profile page.

  [2]. Select any business or sub-business that you want to promote

  [3]. Click [...] at the top of the righ-hand side of your business and

  [4]. Select "Edit"

  Step 2:

  [5]. Click on "Upgrade" or "Feature my business."

  [6]. Click "upgrade now." ***For business features, you need to select the number of days that you want to feature.

  [7]. Select "Payment Method"

  [8]. Click "Pay now" and confirm your payment.

   

   

   

   

   

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• How to manage (Add, or remove) a person from business pages? control_point

  Step 1:

  [1]. Click on "Businesses" at the left-hand side menu or Click on"My businesses" at your profile page.

  [2]. Select any business or sub-business that you want to promote

  [3]. Click [≡] at the top of the right-hand side of your business and

  [4]. Select "Edit"

  Step 2:

  [5]. Click on "Permission Manager"

  [6]. Select the "Permission"

  [7]. Click"Save"

  Step 3:

  [8]. Click "Manage Admin."

  [9]. Enter the name of a person that you want to add as "Admin."

  [10]. Click "Add as Admin"

   

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• How do I verify my businesses? control_point

  This option is only available for "Sponsor Business" please make sure you upgrade your businesses as the sponsor.

  Step 1:

  [1]. Click on "Businesses" at the left-hand side menu or Click on"My businesses" at your profile page.

  [2]. Select any business or sub-business that you want to promote

  [3]. Click [≡] at the top of the right-hand side of your business and

  [4]. Select "Edit"

  Step 2:

  [5]. Click on "Send Verification Request"

  [6]. Click on "Verify by Documents" and upload all the legal documents of your business.

  [7]. Click on "Submit Documents."

   

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  Last update: 30/06/2019 - Total 1 vote

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• How to request payment? control_point

  To request for payment:

  1. Click on "My Wallet" then Click on "Request Withdrawal".

  2. Fill up an amount that you want to request.

  3. Select your payment option.

  4. Select your bank account.

  5. Click on "Send."

   

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  Last update: 03/08/2021 - Total 1 vote

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• How to link/add bank account to Wallet? control_point

  To add/link your bank account to the wallet:

  1. Click on "My Wallet"

  2. On the wallet click on "(+) Add Bank."

  3. Fill up your bank information such as; Bank full name, Bank address, Account Name, Account Number, attached your bank statement, or passbook.

  4. Choosing an account type such as; Saving or Current.

  5. Click "Save"

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  Last update: 28/03/2020 - Total 1 vote

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• How many days to get payment after request withdrawal? control_point

  It depends on the bank. Usually, it takes 3-5 business days to get the payment after request withdrawal.

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  Last update: 03/08/2021 - Total 1 vote

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• What is the minimum amount to request for withdrawal? control_point

  For an Individual account, the minimum amount to request withdraw must be $50, and Business Accounts must be $100.

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  Last update: 02/03/2020 - Total 1 vote

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• What are the Riich's Membership Program (RMP)? control_point

  Riich is an e-commerce solution that genuinely supports the M-SME with following membership program:

  1. Micro-Business: This is an individual membership package for an individual who wants to own an e-commerce business without having a product. The Micro-Business member can own an e-commerce store and add thousands of products to the individual stores to resell and earn PASSIVE income.

  2. Small Business: This package is design support to the small business to transform the traditional business to e-commerce, to maintain repeated sales, exposure to the international market, and increase sales revenue.

  3: Medium Business: The most popular membership program, with a full supportive sales and marketing program such as; Sales-automated system, One-click promote the product, free ads credits, fully online support, store management, and digital consultancy, access to the wholesales order, product photography & graphic design, includes content marketing.

  4. Enterprise: The truly supportive program to increase sales revenue and allows you to transform the traditional business into e-commerce completely. This package provides you a full consultancy on digital marketing and sales strategy, with personal account manager, plus new product push notification, business matching, product photography, promotional videography that you can triple your sales revenue.

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• How do I register my ePOS Account? control_point

  It takes only a few steps to create your ePOS account. 

  1. Download ePOS App. Click here
  2. Sign-up for your account (fill-in your name, password, gender, date of birth, and email or phone number). 
  3. Verify your email or phone number. Complete the OTP code that is sent to your email/phone number. 
  4. Click on “Confirm”
  5. Select your subscription plan and type of business, Micro = Single store, Small = 03 stores, Medium = 10 stores, Enterprise = 100 stores). 
  6. Select your payment method, we recommend you to choose “ABA Pay”. 
  7. Confirm & complete your payment. 
  8. Create a store (Fill up store name, email, address, phone number, and store description). 
  9. Ready to go “Digital”. 

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• What is the payment term to activate my account? control_point

  We accepted ABA payment, Visa, Master Card, and Union Pay) and the payment must be in App payment. 

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• How do I create the product? control_point

  There is two way do add your product into the ePOS terminal.

  In ePOS App: Directly create a product with ePOS App (Advisable for a single store or Micro Business Account).

  1. Login to your ePOS App. 
  2. Click on “item” 
  3. Click on (+) to create a new item.
  4. Fill up product information
  5. Click on “Save”

   

  In Riich Business App: Riich business app is designed as the back-end for the M-SMEs business owner to manage businesses via smartphone, it is developed with a robust system with all-in-one features, where business owners can turn a smartphone into a business management device.

  1. Download “Riich Business App”, Click here. (Applicable for both Android & iOS).
  2. Create your store
  3. On the seller dashboard, click on “Catalog”
  4. Click on “Create product”
  5. Fill up product information 
  6. Click “Save”.

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• How do I connect the Blue-tooth printer? control_point

  To connect the blue-tooth printer, please follow below steps:

  1. Pair the device, go to “Phone setting”, turn on your blue-tooth.
  2. Turn on the Blue-tooth printer device
  3. At the phone setting click on “RPP02” (Printer name to pair), click pairing code “0000”, you will also find detailed information in the device manual attached with the printer.

   

  After pairing the device

  1. Open your ePOS App, login to your ePOS account.
  2. Click on the left menu and click 

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• How do I customize my receipt? control_point

  To customize your receipt, and enjoy the use of the complete feature for the M-SMEs, please go to Business App.

  1. Download Riich Business App, Click here. 
  2. Use your ePOS (username and password) to login to Riich Business App. 
  3. On the M-SMEs dashboard, click on “ePOS”
  4. Click on “ePOS Integration”.
  5. Complete your receipt information (Logo, store name, URL’s link for QR code, address, phone number), then click “Save”. 
  6. Go to your ePOS App, logout and login again to your ePOS App. 
  7. Create a ticket and print a test, to see if the receipt information is correct. 

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• How do I manage multi-stores? control_point

  To manage the multi-store, please go to Riich Business App. 

  1. Download Riich Business App, Click here. 
  2. Use your ePOS (username and password) to login to Riich Business App. 
  3. You can manage and explore business features on the “M-SMEs dashboard”. 

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• How do I add and manage staff? control_point

   To add and manage staff, please go to Riich Business App. 

  1. Download Riich Business App, Click here. 
  2. Use your ePOS (username and password) to login to Riich Business App. 
  3. On the M-SMEs dashboard, click on “Setting”
  4. Click on “User” Management. 
  5. Click on (+) to add staff. 
  6. Select user, and select the roles for your staff.
  7. Click on “Save”

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• How do I check the detailed sales report? control_point

  To check the detailed sales report and product performance, please go to Riich Business App. 

  1. Download Riich Business App, Click here. 
  2. Use your ePOS (username and password) to login to Riich Business App. 
  3. On the M-SMEs dashboard, click on “Report”.
  4. You can view your sales report based on the selected date, top sales, or less-sales products and you also can export the report to PDF or Excel format.

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• How do I create an online store that syncs with the ePOS? control_point

  Either you sign-up in ePOS App or website, once you complete your subscription and created a store, the store is automatically going “Online” at our marketplace. However, to view your store, you need to go to the Riich Business App. 

  1. Download Riich Business App, Click here. 
  2. Use your ePOS (username and password) to login to Riich Business App. 
  3. On the M-SMEs dashboard, click on “Setting”.
  4. Click on “General”, then you see your store URL, QR code and you share your store to your networks.

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• How do I order the ePOS hardware? control_point

  With our business eCo-system, we don’t recommend you to print a lot of receipts whereby you should use digital receipt and send them to your customer automatically after payment. However, if you are looking for hardware, please click here for detail. 

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