Frequently Asked questions

• Who is Riich Me? control_point

  Riich Me is the social contribution platform, established to empower the M-SMEs and especially the micro-business by digitalizing and transforming the micro business or family business into the Digital World and eCommerce, to double sales revenue and improve people living standards.

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• How to earn with Riich? control_point

  You can earn up to 25% commission from our refers & earns program.

  1. Login to your profile.
  2. Click ≡ on the left-hand side.
  3. Click on Refers & Earns.
  4. Share your referral code with your friends.

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• What is the payment term accepted by Riich to upgrade my membership? control_point

  We are strongly recommended you upgrade your membership via ABA Pay or KH-QR pay for non-ABA users. Riich also provides optional payment methods via Visa or Master Card.

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• How to create an account? control_point

  It is very simple and fun to create an account with Riich.

  Web Application:

  1. Visit website https://www.riich.me

  2. Click on "Sign up"

  3. Fill up your personal information such as full name, your email, your new password to login to Riich, sex, city, and country, [V] tick on "I have read and agree to the term of service.

  4. Click on "Sign up"

  ***You are also log in directly into the Riich account by using your Facebook and Google+ account. Just click on Facebook or Google+ button at below the Sign in button.

  For Mobile Apps (Android & iOS)

  If you are using a mobile app, please make sure you download the App from Play store or App store and follo below steps:

  2. Click on "Sign up"

  3. Fill up your personal information such as full name, your email, your new password to login to Riich, sex, city, and country, [V] tick on "I have read and agree to the term of service.

  4. Click on "Sign up"

  ***You are also log in directly into the Riich account by using your Facebook and Google+ account. Just click on Facebook or Google+ button at below the Sign in button.

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• What should I do if I have forgotten or lost my password? control_point

  If you have lost or forgotten your password, please follow the below steps: 

  1. Click on "Forgot Password" below the "Sign in" button.
  2. Fill up your email address​ or Phone number.
  3. Click "Submit"
  4. Last step: Check the OTP code sent to your phone number or Login to your email address for the "Validation code".
  5. Verify the CODE.
     
  6. Set your new password

   

   

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• How to edit my profile information? control_point

  To edit your profile information, you need to log in to your account with your username and password.

  1. Click on the "Profile picture".

  2. Click on "Edit Profile"

  3. Fill up or edit the information for your profile

  4. Click on "Save Changes"

   

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• How to invite friends? control_point

  There are many ways that you can invite your friends to join Riich's network. Please login to your account.

  1. Click the top menu in the home right-hand side

  2. Click on "Friends Inviter"

  3. Click on any email providers that you want to invite, e.g., Gmail, Live Mail, Yahoo.

  4. You also can copy and paste the email address into "Add email addresses box" and click "Send."

  You can also send the invitation link to your content on Facebook and Twitter, or you also can upload and send the friend invitation via "Contact Inviter" by upload the CSV file and click submit.

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• How to sell product on Riich? control_point

  Riich Me was established to empower the M-SMEs, and now it's time that everyone can go eCommerce. To sell with Riich Platform or to Create your eCommerce store, please follow the below instruction:

  1. Login to your profile.
  2. Click ≡ on the left-hand side.
  3. Click on Become Seller.
  4. Choose your Business Package.
  5. Select Payement mothod, ABA Pay.
  6. Proceed with your Payment.

   

   

   

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• How to create a new product to my store? control_point

  You can list unlimited products on Riich marketplaces; please follow the below steps:

  1. Log into your account
  2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
  3. Click on Create a new product
  4. Fill up your product information such as product code, product name, product type, category, producer, and price.
  5. Click "Save"

   

   

   

   

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• What is MePay Wallet? control_point

  MePay - is Riich internal e-wallet that allows the Riich's members to receive, sales commission, bonuses, or credits, and Riich's members can use the credit in their MePay wallet to buy products at any store in our community.

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• Is it safe to pay via MePay? control_point

  Don't worry, security is our main concern. To pay with MePay is secured and you will need to verify OTP for each time of the transaction to keep your account secure.

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• How to upgrade Membership? control_point

  First, you need to log in to your account. At the left top menu:

  1. Click on Ξ 

  2. Click "Upgrade Now"

  3. Select the business package

  4. Select payment method

  5. Next and follow the instruction to complete your payment.

   

   

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• How to create a new coupon for my client? control_point

  You can easily send the coupon to your customers from Riich platform, and you can select the number of customers that you want to send the coupon, to sent coupon please follow the below steps:

  1. Log into your account
  2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
  3. Click on Seller Dashboard
     
  4. Click on "Marketing"
  5. Click on "Create a new coupon."
  6. Enter "Coupon code" (You can create any of your coupon codes. e.g., HNY20OFF
  7. Fill up the Description
  8. Select the products that you want to apply the "Coupon."
  9. In the Discount type "Cart Discount" or "Card % Discount."
  10. Enter "Coupon Amount,"e.g., 30 for 30% OFF.
  11. Select Coupon Expiry date
  12. Enter the Usage limit per coupon. e.g., 1-time use, or 2-time use, leave it or enter (0) for unlimited use.
  13. Click on [V] Active and Click "Apply" and "Save"

   

   

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• How do I edit my store information? control_point

  To edit your store information:

   

  1. Log into your account
  2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
  3. Click on Setting
  4. Click on General
  5. Click on Edit
  6. Update your store information.
  7. Click "Save"

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• Can I change my store name? control_point

  The store name represented your business name, so you can always select a store name base on your business name, you can change it. Anyway, we strongly recommend you NOT to change your store name, because when the store name is changed, the EPOS-QR will be changed also.
  

  If it is necessary to change the store name, you can follow the below steps:

  1. Log into your account
  2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
  3. Click on Setting
  4. Click on General
  5. Click on Edit
  6. Update your store information.
  7. Click "Save"

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• How to change a new password? control_point

  To keep your account safe, we encourage you to change the password of your account at least every six months or when you suspected that someone is using your account. Please follow the below steps to keep your password up to date:

  On top of the right-hand side click on "Your profile picture"

  1. Click on "Edit Profile".
  2. Click on "Change Password"
  3. Enter your "Old Password"
  4. Entry your "New Password" and Confirm "New Password".
  5. Click "Change Password" in order to save it.

   

   

   

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• How to add new attriubutes to your product? control_point

  If your products have multi colors and sizes, you can create attributes for your product:

  1. Go to "Seller Dashboard"
  2. Go to Catalog and click on "Attributes."
  3. Click on "Create new attribute." e.g. iPhone8- colors
  4. Create a new attribute name and click "Save."
  5. Go to  "Manage Attribute"
  6. Select your attribute and click on "Sub."
  7. Click on "Action" and select "Add new"
  8. Create a new sub-attribute. e.g., iPhone - Black color.
  9. then click "Save." 

   

  Follow the steps [6], [7], [8] to add sub-attributes for other colors. 

  ***If your product has different sizes, you can follow the steps [1] - to [8] to create attributes for your product sizes.

   

  How to add "Attributes" for your products.

  For new product listing, on the new product creation page:

  1. Click on "Attributes"
  2. Click "Add Attributes" and select "Add."
  3. Select "Attributes" that you want to add to your product.
  4. Click Select and then click "Save."

  To create new attributes for your existing products.

  1. Go to "My store" and click on "Manage products."
  2. Click on the "Edit" button
  3. Follow the same steps [9], [10], [11], [12] above.

   

   

   

   

   

   

   

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• How to manage my customers? control_point

  Customer relationship management is vital for every successful business, with Riich, you can manage your customers, maintain your customers' service, and communicate directly with your customers.

  Mass message - allow you to send your message to many customers at the same time.

  Send coupon code - this allows you to send the "Coupon code" to your customers, or you can select any customers to offer the coupon code.

  1. Go to "Seller Dashboard" and
  2. choose "Customers."
  3. Select customers: You can edit or add new customers.

   

   

   

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• How to manage orders? control_point

  You can manage orders and sales transactions easily with Riich's powerful platform.

  1. Log into your account
  2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
  3. Go to "My Sales"
  4. Click on "eCommerce Orders" Or "Internal Order Management" that you want to manage.

   

   

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• How to create product Inventory? control_point

  Make sure before you create a new Inventory, you need to enable "Inventory" first.

  1. Login to your profile.
  2. Click ≡ on the left-hand side
  3. Click on Internal Inventory.
  4. Click "All Inventory"

  From there you can manage inventory adding or review Inventory History.

   

   

   

   

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• How to review inventory histories? control_point

  1. Log in to your account.
  2. Click on ≡ the menu on the left-hand side or click on the "Store icon" in the upper right corner.
  3. Click on "Stock" and click on […]
  4. Select "History" History "History"

   

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• How to send money to my friends or family? Is it free of charge? control_point

  You can send credit to your friends and family around the world for free of charge, make sure you have verified your wallet before sending it.

  1. Click on the "MePay" wallet or My wallet on the left-hand side menu.
  2. On the left-hand side, "Send Credits."
  3. Enter the name (You can send credit to many people at the same time).
  4. Enter an "Amount"
  5. Click "Send."

   

   

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• How to withdraw my credits? control_point

  You can withdraw credit directly to your local bank account.

  1. Click on the "MePAY" wallet or My eWallet on the left-hand side menu.
  2. On the left-hand side, "Request Withdrawal."
  3. Enter an "Amount"
  4. If you do not add a bank account yet, you need to add it first before requesting Withdrawal.

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• How to link/add bank account to Wallet? control_point

  To add/link your bank account to the wallet:

  1. Click on "My Wallet"
  2. On the wallet click on "(+) Add Bank."
  3. Fill up your bank information such as; Bank full name, Bank address, Account Name, and Account Number, and attached your bank statement, or passbook.
  4. Choosing an account type such as; Saving or Current.
  5. Click "Save"

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• How many days to get payment after request withdrawal? control_point

  It depends on the bank. Usually, it takes 3-5 business days to get the payment after request withdrawal.

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• What is the minimum amount to request for withdrawal? control_point

  For an Individual account, the minimum amount to request withdrawal must be $50, and for Business Accounts must be $100.

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• How to manage and edit my product? control_point

  1. Log into your account
  2. Click on ≡ the left-hand side menu or click on the "shop icon" at the top right corner.
  3. Click on "Catalog" and Click Manage Products.
  4. Select any product that you want to edit.
  5. Click on [...]
  6. Click "Edit"

   

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• How to Add new Outlet/ Branches at Seller Dashboard control_point

  1. Log in to your account.
  2. Click on ≡ the menu on the left-hand side or click on the "Store icon" in the upper right corner.
  3. Click on Outlet/Branches.
  4. Click Add New Outlet/Branch.
     
  5. Follow the instruction to create your new Branch.
     

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• How to add staff in my store? control_point

   

  1. Log in to your account.
  2. Click on ≡ the menu on the left-hand side or click on the "Store icon" in the upper right corner.
  3. Click on Setting.
  4. Click on Users Management.
     
  5. You can Add or Edit the user's permission here.
     

   

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• How do I order the ePOS hardware? control_point

  With our business eCo-system, we don’t recommend you to print a lot of receipts whereby you should use digital receipts and send them to your customer automatically after payment. However, if you are looking for hardware, please click here for detail. 

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