Merchant Agreement Policy (MAP)
Riich is the new integration between Social Network and Ecommerce, this community was built by us and dedicate to the betterment. We believe that true freedom come from great team work and unity, when we unity, we’ll have the power to talk, the power to bargain, the power to help and the power to change for better world.
To create store, listing products, resell products and submit products into Riich’s marketplace, you agreed to the following team and conditions.
General Terms & Condition (GTC)
Merchant – is a company that registered a profile in Riich’s platform and list their products into marketplace, to submit the products the merchant need to create a user account (one user can only create one store or merchant account.
Type of Merchants
There are two level merchant or business accounts at the moment such as; Standard business and Gold Business Sponsor.
Standard Business – Is a free business account, standard business have authority to create products, listing products into marketplace and submit product into affiliate program or sale automated system.
Gold Business Sponsor (GBS) – Is a paid service which is designed by Riich, GBS will be entitled for more benefits from Riich such as; Free ads credit, products promotion, effective transaction fee, verified badge or business profile, chance to join the awarding program and submit products into product feature.
Product feature – Product feature is a highlighted products that showing in the home page of Riich, the product features will randomly showing those recommended product to Riich’s members.
Reseller – Reseller or affiliate partner or sale agent – is an account that was created by Riich Premium Member who want to create or establish an ecommerce or Online Business. One Premium Account only can create one store or seller. The reseller will select any products that he/she want to sell from the Riich Marketplaces or Affiliate products and add into their individual store. The reseller will earn a selling commission.
Company or product owner – is a company who listed the products into marketplaces and submitted products into affiliate. The product owner is fully response to manage the sale transactions, deliver the product to clients, providing customer service or any technical support to the client, including return and cancellation.
Pricing – there are different pricing in the Riich marketplace
Retail price – the price for clients or end user.
Premium Price – Premium price is the price for Riich’s Premium Member, by submitting products into Riich Marketplace, you agreed to provide at least 3% (minimum) discount for Riich premium members.
Resell price or seller price – the price for reseller, this price is exclude the sale margin that product owner offer to the reseller. The reseller
Payment and transaction FEE
By listing the product into Riich marketplaces and affiliate network you agreed that Riich will charge transaction fee for 6% (Gold Business Sponsor) to 10% (Standard Business) per sale, transaction fee will be automatically deducted from the credit. The credit after sale will be showing in status “On hold” in your ewallet, usually this amount will be finally release into your ewallet after a week and to ensure that you have arrange the shipment to your clients.
Withdraw and payment
The payment is made in weekly basis for Gold Business Sponsor and every 15 days for standard business, in order to withdraw the payment you need to verify your ewallet (RiichPAY wallet).
By listing the product into Riich Marketplaces and Affiliate program all merchant is agreed to the following term and condition of the “return and cancellation policy” RAC and the merchant must be fully responsible to its clients.
Return and Cancellation (RAC)
We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Riich are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.
7 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Riich.
30 Day Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer’s responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
45 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.
One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
Warranty Exemptions and Notes
The customer voids the warranty if they:
How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Support Center
Please carefully follow our warranty process to minimize any delays:
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
the item received.
Other special product warranty
Returns for the above categories can only be accepted within 30 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, faulty, or are the wrong item. Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.
Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 45 Day Money Back Guarantee relating to RC toys, scooters and wheels, only covers 7 Day DOA instances where the product does not work out of the box. It is the customer's responsibility to inspect the product carefully upon arrival.
Returns and Compensation Process
If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.
This following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
Riich’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.
Lifetime Technical Support
Reliable, helpful and flexible, Riich offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.
Apparel Return Process
30 Day Money Back Guarantee & Returns process
Within 30 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center for RMA authorization stating:
Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
We will not accept returns in the following conditions:
All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.
If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).
If you chose the wrong size, Riich will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer's expense.
Return Shipping Fees